Yatri Sathi

Yatri Sathi is a ride hailing application overseen by the Government of West Bengal. It was created to put the yellow taxis in Kolkata under one payment system to allow passengers to pay no surge charge or commission and prevent middlemen from being involved.[1] It was designed by the Open Network for Digital Commerce (ONDC).[2] The government of West Bengal provided drivers with Yatri Sathi decals for their cabs. The Netaji Subhas Chandra Bose International Airport gives drivers free parking.[3]

By October 2023, more than 60% of the yellow and blue and white taxis of the city had switched to the platform. [4]

In June 2024, it was announced that the app would be available in Siliguri in July 2024.[5] Also that month it was announced that ambulance services would be soon available.[6] It was made available at Bagdogra Airport in July 2024.[7]

In May 2025, "Where Is My Bus," a real-time feature which provides service information about public buses, was added to the app.[8][9]

Yatri Sathi also offers users the ability to book bike taxis, bus tickets, and ambulances. It also offers parcel delivery services and the ability to book tickets for popular Kolkata tourist attractions.[10]

The app offers SOS buttons for passengers and drivers in case of emergency. Pressing on the red button alerts the passenger's primary contacts and the police. Pressing the blue SOS button will, on the count of five seconds, emit a siren and informs primary contacts, the police, and the app's security team.[10]

References

  1. ^ "With govt app, Kolkata's dwindling yellow taxis hope for fresh run". 18 October 2023.
  2. ^ "Mamata Banerjee launches 'Yatri Sathi' app to enable commuters to get taxi service". www.telegraphindia.com.
  3. ^ "Relief for flyers as more drivers switch to Yatri Sathi". The Times of India.
  4. ^ "More than 60% cabs switch to Yatri Sathi app in three months". The Times of India.
  5. ^ "Yatri Sathi app cabs to be introduced in Siliguri from July".
  6. ^ "Soon, you could hail ambulances on Bengal govt-run Yatri Sathi app". The Times of India. 26 June 2024.
  7. ^ "'Yatri Sathi' app inaugurated in Bagdogra Airport to assist passengers". 12 July 2024.
  8. ^ "Track Kolkata buses on your phone: State govt introduces new app feature". 13 May 2025.
  9. ^ "Now track your bus, buy tickets on 'Where is my bus' app". The Times of India. 10 May 2025.
  10. ^ a b "Yatri Sathi brings back yellow taxis. But does Bengal govt's app-cab service work?".

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