eAlbania
 | |
| Type | E-government |
|---|---|
| Location | |
Region served | Republic of Albania |
Official language | Albanian |
Parent organization | National Agency for Information Society (AKSHI) |
| Website | www.e-albania.al |
e-Albania Electronic Services Platform, commonly known as e-Albania Platform or simply eAlbania, is the official online portal of the Government of Albania, designed to provide citizens and businesses with access to a wide range of public administrative services. Launched in 2015 and developed by the National Agency for Information Society (AKSHI), the platform aims to streamline government services by enabling users to access information, submit applications, and request official documents electronically.[1]
e-Albania offers over 400 services, ranging from personal identification requests to business permits and tax-related services. The platform promotes transparency, reduces bureaucratic delays, and allows citizens to interact with government institutions from anywhere. It is accessible via its official website and mobile applications, in both Albanian and English.[2] [3]
It is supported by modern technologies to ensure security, efficiency, and a user-friendly navigation experience. The platform is considered a key milestone in Albania’s digital transformation and e-governance initiatives.[4][5]
Diella virtual assistant
In January 2025, AKSHI launched a virtual assistant named Diella, integrated within the e-Albania platform. Developed by the agency’s Artificial Intelligence Laboratory, Diella uses AI technologies to provide real-time assistance to users navigating public services and documentation online.[6]
External links
- Official website Archived 8 December 2024 at the Wayback Machine
References
- ^ "Prezantohet e-Albania, ja se çfarë ofron portali unik qeveritar". Panorama (in Albanian). 2015-05-19. Retrieved 2025-07-24.
- ^ "Portali e-Albania, Karçanaj për A1: Brë Report, brenda 2016-s 400 shërbime". Shqiptarja.com (in Albanian). Retrieved 24 July 2025.
- ^ "Prezantohet e‑Albania, ja se çfarë ofron portali unik qeveritar". Panorama (in Albanian). 2015-05-19. Retrieved 2025-07-24.
- ^ "Platforma eAlbania" (in Albanian). Archived from the original on 8 December 2024. Retrieved 7 December 2024.
- ^ Syziu, Monika Kolleshi; Botusha, Besmira (2025-03-25). "The E-Albania Portal and its Role in Digital Transformation". Interdisciplinary Journal of Research and Development. 12 (1): 180. doi:10.56345/ijrdv12n122. ISSN 2313-058X.
- ^ "Rama prezanton "Diellën", zadrimoren e inteligjencës artificiale që do të shërbejë në e-Albania". Koha Jonë (in Albanian). 23 July 2025. Retrieved 24 July 2025.